Subdivided

The standardization of service can be carried out from different perspectives and side-by-side aspects. It is discussed from the following two aspects: First, the service process level, that is, the service delivery system, to provide customers with the orderly service steps to meet their needs, standard
Service standardization
Requiring the provision of the same steps for the target customer who is fit for this process service standard. Second, the specific level of service provided, that is, in the various aspects of human services in one side, in a service contact or "real moment", the service staff to show the instrument, language, attitude and behavior.